Regulations and Technical Assistance Documents
for Businesses and Non-Profit Service Providers
- ADA Regulation for Title III, as printed in the Code of Federal Regulations (7/1/94)
The Department of Justice's regulation implementing title III of the ADA, which prohibits discrimination on the basis of disability in "places of public accommodation" (businesses and non-profit agencies that serve the public) and "commercial facilities" (other businesses). - ADA Standards for Accessible Design (HTML)
ADA Standards for Accessible Design (PDF)
As published in the Title III regulations (28 CFR Part 36, revised July 1, 1994) issued by the Department of Justice. The ADA Standards for Accessible Design are in Appendix A of the Title III Regulations. The ADA Standards establish minimum standards for ensuring accessibility when designing and constructing a new facility or altering an existing facility. - Title III Technical Assistance Manual (1993)
and 1994 Supplement
An 83-page manual and 14-page supplement that explains in lay terms what businesses and non-profit agencies must do to ensure access to their goods, services, and facilities. Many examples are provided for practical guidance. (Spanish edition available by mail from the ADA Information Line.) - Title III Highlights (HTML)
Title III Highlights (PDF)
A 9-page outline of the key requirements of the ADA for businesses and non-profit agencies. This publication provides detailed information in bullet format for quick reference. (Spanish edition available at www.ada.gov/publicat_spanish.htm or by mail from the ADA Information Line.) - ADA Guide for Small Businesses (HTML)
ADA Guide for Small Businesses (PDF)
A 19-page booklet aimed at businesses and non-profit agencies that provide goods and services to the public. This publication explains basic ADA requirements, illustrates ways to make facilities accessible and provides information about tax credits and deductions that may be used to offset accessibility costs. (Spanish, Cambodian, Chinese, Hmong, Japanese, Korean, Laotian, Tagalog, and Vietnamese editions available by mail from the ADA Information Line.) - ADA-TA: A Technical Assistance Update from the Department of Justice
A serial publication that addresses two topics in each issue: "Common Questions" answers questions about ADA requirements; "Design Details" provides information and illustrations of particular design requirements.Volume 1:
Readily Achievable Barrier Removal and Van-Accessible Parking Spaces (HTML)
Readily Achievable Barrier Removal and Van-Accessible Parking Spaces (PDF) - Common ADA Errors and Omissions in New Construction and Alterations (HTML)
Common ADA Errors and Omissions in New Construction and Alterations (PDF)
This 13-page document lists a sampling of common accessibility errors or omissions that have been identified through the Department of Justice's ongoing enforcement efforts. The significance of the errors is discussed and references are provided to the requirements of the ADA Standards for Accessible Design. - ADA Business BRIEF: Restriping Parking Lots (HTML)
ADA Business BRIEF: Restriping Parking Lots (PDF)
A 2-page illustrated design guide explaining the number of accessible parking spaces that are required and the restriping requirements for accessible parking spaces for cars and vans. - ADA Business BRIEF: Service Animals (HTML)
ADA Business BRIEF: Service Animals (PDF)
A 1-page publication summarizing the ADA rules on service animals. - ADA Business BRIEF: Assistance at Gas Stations (HTML)
ADA Business BRIEF: Assistance at Gas Stations (PDF)
A 1-page publication summarizing the ADA requirements for providing refueling assistance. - ADA Business BRIEF: Communicating with Guests who are Deaf or Hard of Hearing in Hotels, Motels, and Other Places of Transient Lodging (HTML)
ADA Business BRIEF: Communicating with Guests who are Deaf or Hard of Hearing in Hotels, Motels, and Other Places of Transient Lodging (PDF)
A 2-page publication highlighting what hotels, motels, and other places of transient lodging can do to ensure effective communication with guests who are deaf or hard of hearing. - ADA Business BRIEF: Communicating with People who are Deaf or Hard of Hearing in Hospital Settings (HTML)
ADA Business BRIEF: Communicating with People who are Deaf or Hard of Hearing in Hospital Settings (PDF)
A 4-page publication summarizing what hospitals can do to ensure effective communication with people who are deaf or hard of hearing. - Expanding Your Market: Customers With Disabilities Mean Business (HTML)
Expanding Your Market: Customers With Disabilities Mean Business (PDF)
A 2-page document that provides facts and figures that indicate the size, influence, and spending power of the market of individuals with disabilities in the U.S. and worldwide. - Expanding Your Market: Accessibility Benefits Older Adult Customers (HTML)
Expanding Your Market: Accessibility Benefits Older Adult Customers (PDF)
A 3-page document that offers information about a large and growing audience that is well served by accessible features whether or not its members have disabilities. - Expanding Your Market: Accessible Customer Service Practices for Hotel and Lodging Guests with Disabilities (HTML)
Expanding Your Market: Accessible Customer Service Practices for Hotel and Lodging Guests with Disabilities (PDF)
A 3-page document that details ways that hotels and lodging establishments can improve accessibility for guests with disabilities through staff attention to room details, maintaining accessible features, and room reservation practices. - Expanding Your Market: Building a Diverse Customer Base (HTML)
Expanding Your Market: Building a Diverse Customer Base (PDF)
A 2-page document that explains the place of the ADA and people with disabilities in the overall U.S. civil rights movement and emphasizes the importance of eliminating discrimination in public accommodations through ADA compliance. - Expanding Your Market: Tax Incentives for Businesses (HTML)
Expanding Your Market: Tax Incentives for Businesses (PDF)
This 1-page publication provides a basic explanation of Federal tax incentives--both a tax credit and a tax deduction--that businesses can take advantage of annually when they improve accessibility in their organizations. Contact information for requesting forms and publications from the IRS is also given. - Expanding Your Market: Gathering Input from Customers with Disabilities (HTML)
Expanding Your Market: Gathering Input from Customers with Disabilities (PDF)
This 2-page publication presents the rationale, value, and methods of effectively soliciting customer feedback from persons with disabilities. - Common ADA Problems at Newly Constructed Lodging Facilities (HTML)
Common ADA Problems at Newly Constructed Lodging Facilities (PDF)
This 11-page document lists a sampling of common accessibility problems at newly constructed lodging facilities that have been identified through the Department of Justice's ongoing enforcement efforts. - Five Steps To Make New Lodging Facilities Comply With The ADA (HTML)
Five Steps To Make New Lodging Facilities Comply With The ADA (PDF)
A 3-page document highlighting five steps that owners, operators, and franchisors can take to make sure that new lodging facilities comply with the ADA. - Americans with Disabilities Act Checklist for New Lodging Facilities (HTML)
Americans with Disabilities Act Checklist for New Lodging Facilities (PDF)
This is a 39-page checklist that owners, franchisors, and managers of new lodging facilities can use to identify ADA mistakes at new facilities. - Commonly Asked Questions About Service Animals (HTML)
Commonly Asked Questions About Service Animals (PDF)
A 3-page publication explaining the requirements of the ADA regarding animals that accompany and provide services for a person with a disability. (Spanish edition available by mail from the ADA Information Line.) - ADA Design Guide 1 - Restriping Parking Lots (HTML)
ADA Design Guide 1 - Restriping Parking Lots (PDF)
A 2-page illustrated design guide explaining the number of accessible parking spaces that are required and the restriping requirements for accessible parking spaces for cars and vans. - Accessible Stadiums (HTML)
Accessible Stadiums (PDF)
A 4-page publication explaining features that must be accessible in new stadiums, including line of sight for wheelchair seating locations. - Commonly Asked Questions About Child Care Centers and the Americans with Disabilities Act (HTML)
Commonly Asked Questions About Child Care Centers and the Americans with Disabilities Act (PDF)
A 13-page publication explaining how the requirements of the ADA apply to Child Care Centers. The document also describes some of the Department of Justice's ongoing enforcement efforts in the child care area and provides a resource list on sources of information on the ADA. (Spanish edition available at www.ada.gov/publicat_spanish.htm.) - Assistance at Self-Serve Gas Stations (HTML)
Assistance at Self-Serve Gas Stations (PDF)
A 1-page document explaining the ADA rules on providing refueling assistance for customers with disabilities at self-serve gas stations. - ADA Guide for Places of Lodging: Serving Guests Who Are Blind or Who Have Low Vision (HTML)
ADA Guide for Places of Lodging: Serving Guests Who Are Blind or Who Have Low Vision (PDF)
A 12-page publication explaining what hotels, motels, and other places of transient lodging can do to accommodate guests who are blind or have low vision. - Questions and Answers: the ADA and Persons with HIV/AIDS (HTML)
Questions and Answers: the ADA and Persons with HIV/AIDS (PDF)
A 16-page publication explaining the ADA rules prohibiting discrimination against people with HIV/AIDS. (Spanish edition available at www.ada.gov/publicat_spanish.htm or by mail from the ADA Information Line.) - How to File a Title III Complaint (HTML)
How to File a Title III Complaint (PDF)
This publication details the procedure for filing a complaint under title III of the ADA, which prohibits discrimination based on disability by businesses and non-profit agencies.
(Spanish edition available at www.ada.gov/publicat_spanish.htm or by mail from the ADA Information Line.)